Transportation

Patrick’s Pet Care is happy to provide transportation services for your pet to bring them anywhere they need to be! Whether they have a very important grooming appointment or a cross-country flight to catch, we’d be pleased to transport them quickly, safely, and securely to their destination. Our spacious, comfortable and well maintained “Pet Force One” themed vans have space for up to four (4) pets as well as a single (1) human passenger and luggage too! You can always count on Patrick’s Pet Care for a comfortable ride.

Transportation Within DC

  • The District’s Northwest quadrant is our home base, and we can transport between NW addresses for a flat rate of $25 per ride
  • For rides that take us a bit further out of our way, we’re happy to service Northeast, Southeast, and Southwest addresses for $35 per trip

Round trip transportations, where both transportations occur in the same day, will receive a 10% discount off the total cost of the two trips.

Suburban Transportation

  • We also offer transportation to the Maryland and Virginia counties surrounding DC. Trips to and from the following counties are a flat rate of $50
    • Montgomery or Prince George’s counties in Maryland.
    • Arlington and Fairfax counties (including the cities of Falls Church and Alexandria) in Virginia.

Round trip transportations, where both transportations occur in the same day, will receive a 10% discount off the total cost of the two trips.

Airport Service

  • Dulles International Airport straddles the border between Fairfax and Loudon counties, but we’re happy to offer a discounted rate for transportation to and from the airport. Trips for your pets to and from Dulles are $45 per trip

Round trip transportations, where both transportations occur in the same day, will receive a 10% discount off the total cost of the two trips.

Long Distance Travel

  • Transportation over longer distances, to areas not mentioned above, can be negotiated on a case-by-case basis. Please fill out the form on our website to get in touch for an estimate.

Round trip transportations, where both transportations occur in the same day, will receive a 10% discount off the total cost of the two trips.

Policies and Procedures

  • Time spent waiting on site, either for the customer or in between a pick up and a drop off, will be billed at a rate of $50 per hour.
  • All payments are processed through PayPal, and invoices for services will be issued not later than one week prior to the transportation appointment, or as soon as practicable for short-notice requests. Invoices must be paid within seven days of receipt.
  • Any unpaid balances will have compounded 15% interest added after the first 30 days and every 30 days thereafter until the balance is paid.
  • Accounts left unpaid after 90 days will be referred to Cavalry Portfolio Services for collections.
  • Customers who provide at least two week’s notice of cancellation will receive a full refund of any payments made. Customers who provide less than two weeks’ notice will receive a credit for a future transportation request. Any customer who cancels with less than 48 hours notice will not receive a refund or credit.
  • We do not offer exact appointment times for transportation pick ups or drop offs. At a minimum, we require a one-hour service window during which the pickup or drop off can take place. Ex: a window of 10am-11am for a pickup.
  • If the customer will not be present for a pickup or drop off, the customer must provide Patrick’s Pet Care with two (2) complete sets of keys to the pickup AND drop off locations, as necessary. Keys left at a staffed building front desk are acceptable, but the use of a call box to call a customer’s cell phone is not. If entry requires a fob, one fob is acceptable.
  • The key requirement is waived when inapplicable, such as when the pickup or drop off is a public place or a facility operated by Patrick’s Pet Care.
  • Patrick’s Pet Care maintains an office lockbox in Columbia Heights that is accessible to clients 24/7 to drop off and pick up their keys.
    Customers should absolutely never give the only means of gaining access to their own home to Patrick’s Pet Care.
  • Customers should absolutely never ask Patrick’s Pet Care to lock their keys in their home, and in so doing lock Patrick’s Pet Care out. Doing so is against company policy.
  • Patrick’s Pet Care management meets all new clients personally, and we schedule consultations using the intake form on our website. Following customer submission of the intake form, management will be in touch via email as soon as possible to organize a consultation. The manager will then meet with the customer to discuss logistics of the transport request, and the customer should be prepared to furnish any necessary keys.
  • Customers will be updated twice via email during their transportation appointment: when their pet has been picked up and when it has been dropped off.
  • Patrick’s Pet Care reserves the right to refuse service to any person, for any reason, including but not limited to:
    • Customer failing to disclose a serious medical condition about their pet.
    • Customer insisting that Patrick’s Pet Care provide services in a way that Patrick’s Pet Care considers unethical
    • Customer refusing to pay past outstanding bills
    • Customer treating members of the Patrick’s Pet Care staff with disrespect