I really enjoy all 11th st. has to offer and was thrilled to stop in and see Patrick's Pet Care in this location. I know Patrick's Pet care very well from past experience and am so happy there is now a high quality boarding option!
23:54 10 Dec 16
06:32 05 Jun 17
20:57 19 Jul 17
My puppy loves coming here! She sprints down the street and straight to the door during our morning walks to daycare. Everyone who works at Patrick's is wonderful. My schedule during the summer has been a bit unpredictable, and their team has been very flexible and accommodating. I also love the daily update emails they send; very cute!
22:32 31 Jul 17
DO NOT USE THIS SERVICE. I learned after the fact that the owner has intimidated previous customers in threatening them legal action and writing crazy emails that people are afraid to write their bad experiences.Basically the story is they put my dog back into the crate after she had been crated for 12 hours (I had to leave town suddenly) and instead of leaving her out in the gated section because their dog walker was too lazy to read the instructions. This was his response: 7/26/17 4:33pmThe morning caretaker, works from 7am-2pm, and I'd be happy to verify the exact time first thing in the morning tomorrow when he is next at work. We apologize once again for this error.I wait almost the entire day to email 7/27/17 7:28pm Patrick,I'm getting a little concerned. The sole reason I picked your service was due to the 5 star reviews on Yelp.I've been waiting for you to respond about what time my dog was let out but I haven't heard back from you yet.There are cameras in the lobby of my building so I can ask the property manager tomorrow but I'd rather not go through all that trouble. I hope to hear from you soon.Thanks,AmandaThis is the craziest response I've ever gotten in my entire life: Email at 7/27/17 8:43pmHi Amanda,I am sorry you haven't been satisfied with the services that you've received from Patrick's Pet Care. I really am.However, the passive aggressive intonation of your latest email is entirely unnecessary. And the underlying implication that you are going to write something nasty about this company on the internet if you don't receive my reply with sufficient urgency that satisfies whatever unknown timetable you may have for considering it "fast enough" is even more unnecessary -- and it's not something I'm prepared to deal with. ***(I have to mention that he set the expectation of getting back to me the next morning)***We have shown up to take care of your wonderful dog Miko on time, in a professional and thoughtful manner for the past two days. On one of those days and on one of those visits a new staff member in training made a simple and incredibly minor mistake as any single human being on this planet is capable of making, including you or me. Instead of leaving Miko in the hallway, he returned Miko to the crate. That incredibly minor mistake (which resulted in your dog staying in its crate for a few additional minutes after already having been it for the preceding 9 hours) was not reckless, was not negligent, and did not put your wonderful Miko or your home at risk in any way whatsoever, and it was corrected in about 60 minutes. Whether it was actually 50 minutes or actually 70 minutes - I truly don't know. What I do know is that I have people and animals who really depend on me each day, some of them with real emergencies and I'm not going to be blackmailed by the threat of a Yelp review ***(Huh?)*** because I didn't answer a non urgent email for a non urgent issue in a timeline that comports with your worldview. I am sorry about that. But if you want to continue to make an issue of 20 minutes and take up your time soliciting camera records to find out where in the 20 minute window the minor issue was corrected that's entirely up to you. But I think you'd be better served if you used the time to find a new dog walking company.I'll make sure your Pet Check account is closed first thing in the morning and we'll make sure to have your key returned to the front desk of your building by close of business (5pm) tomorrow. I'll also wave all the charges for the two visits this week so that you actually haven't paid for any services-- you'll get them for free. Hopefully that will be enough to put this matter behind us so that we can consider it closed and resolved. If, however, you want to persist in prolonging the matter, I would have to refer you to my attorney, Christian Fernandez, who is copied on this message and authorized to resolve this matter on the company's behalf.Thank you once again for sharing Miko with us. I am sincerely sorry and wish you the best.Patrick
01:44 02 Aug 17
This is the only place I will leave my dog. The service and attention are exceptional. Patrick's provides individualized, personalized care and cheerfully accommodates special requests and needs. I'm a physician and used to leave my dog with her vet until I found Patrick's. Would not go anywhere else. Recommend highly.
07:05 02 Aug 17
Patrick's team takes great care of my cats every time I'm away! They send me pictures of the cats and give me updates every day! I always come home to happy, well cared for kitties!
14:32 15 Aug 17
I am so happy to have found Patrick's Pet Care! I've boarded my two cats with them on several occasions when I've been out of town. For the area, their prices are very competitive, especially with the generous second pet discount. The cat boarding area is located in the basement of Patrick's house (at least, i think it's his house- someone lives there and can check on them at all hours/is available at all times), and is spacious enough to allow the cats to roam around during business hours so they are not stuck in a cage. There are plenty of toys, scratch posts, and people to give them love. The staff is very friendly, helpful, and available, and they send email updates which I love to get while traveling 🙂 Their pet taxi service is also a huge blessing! Thanks Patrick's Pet Care!
My sheepadoodle Moo and I absolutely love Patrick's Pet Care. When he was a younger (and smaller) puppy he loved going to daycare where he enjoyed sunning himself in the front window, chasing his buddies, or snuggling up to the manager on duty. The two included walks a day also helped reinforce our house training and gave him extra stimulation. My work colleagues and I also got a kick out of the midday report card and photos. I am a self-admitted overprotective dog mom and I am completely at ease when he's at Patrick's. We can't wait for the second location to open now that Moo's full grown!
I couldn't be happier with Patrick and the whole team! We have VERY difficult dog (read: scared rescue pup) but Patrick and his team tried solutions for over a year for daily walks. In the end, we were only able to make it work for boarding purposes but it wasn't for a lack of trying or commitment. Patrick has such a passion for animals that is clear to anyone who meets him. I would hands down recommend Patrick to anyone! He is the only one besides me and my husband that our dog runs to, tail wagging!